shipping and delivery

Below FAQ are some common concerns of our clients before purchasing the theme.

If you have other questions, please just send it to eu.support@crealityfalcon.com.

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  • 1. Shipping Time and Rules
  • 2. Delivery and Shipping Fee
  • 3. Order and Logistics Tracking

Help Center

CALL US：+86 400-613-3882

eu.support@crealityfalcon.com



Company Name: Shenzhen Chuangxiang 3D Technology Co., Ltd.
Company Number: 91440300094231378E
Company Address: Room 1808, Jinxiu Hongdu Building, Meilong Avenue, Xinniu Community, Minzhi Street, Longhua District, Shenzhen (office address); Factory Building No. 156, Huawang Road, Langkou Community, Dalang Street, Longhua District, Shenzhen (production address)

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email to eu.support@crealityfalcon.com and we will get back to you within 20-36 hours!

If you have more doubts about the use of the engraving machine, we recommend that you join our community directly and seek help from the users of the machine.

1. Shipping Time and Rules


We typically take 1-2 business days to prepare your products before shipping. However, due to inventory constraints, some items may take up to 7-10 business days to process.

1. Standard Shipping: Orders typically arrive within 2-4 business days. Deliveries to remote areas may take longer.
2. In the event of stock shortages or lost packages, we will proactively contact the affected customers to provide updates and resolutions.

This policy aims to provide a reliable and efficient shipping experience while maintaining open communication with our customers in case of any issues.
Our system will send you an email notification once your parccel has been dispatched We strive to ship all items in an order together whenever possible. Howeveer, we may choose to split your order into multiple packages to ensure that you get your items faster. In such cases,you will receive a separate tracking number for each package. Rest assured tihat even if we send your order in multiple packages, you will not be chargd more than the shipping cost you were given during checkout If you encounter any issues with your package(s), please contact us withirn 180 days of making your purchase. We will respond to your inquiry within 1 business day.
For items listed for pre-sale,please refer to the shipping date specified the individual product page.

2. Delivery and Shipping Fee

Orders from the EU area will be shipped via DHL，DPD, UPS, FEDEX etc. depending on the weight and size of the product.


We deliver to the following European countries: DE, FR, IT, ES, NL, SE, PL, BE, AT, DK, IE, FI, PT, CZ, RO, HU, BG, HR, SI, LT, LU, LV, EE, GR.
We cannot deliver to islands.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.

2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.

6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

7. The consignee address is a school, unit, or residential community where the courier has no access.

1. Orders with a total purchase amount of €49.99 or more will qualify for free shipping.
2. For orders below the €49.99 threshold, a flat shipping fee of €12 per order will be applied, regardless of the weight or number of items in the order.

This policy simplifies the shipping process by applying a consistent fee structure based solely on the total order value, rather than on the weight or quantity of individual items.

3. Order and Logistics Tracking

After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.

1. Log in to your CrealityFalcon account and check “My Orders”

2. Contact CrealityFalcon Support: eu.support@crealityfalcon.com
Unable to find satisfactory answers ? Contact Support