shipping and delivery

Below FAQ are some common concerns of our clients before purchasing the theme.

If you have other questions, please just send it to

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  • Shipping Time and Rules
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Help Center

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

If you have more doubts about the use of the engraving machine, we recommend that you join our community directly and seek help from the users of the machine.

Shipping Time and Rules

Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order at and normally your products will be shipped within 3 working days after payment confirmed . Affected by Covid-19, there will be some delay on the delivery.If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.

Delivery and Shipping Fee

Orders from the EU area will be shipped via UPS, DPD, FedEx, etc. depending on the weight and size of the product. For orders from areas such as Alaska, Hawaii, or the Central Sierra, delivery times will be slightly longer..

For special shipping requests, please contact CrealityFalcon Support. Please confirm your address before payment. If you enter the wrong address, please contact CrealityFalcon Support in a timely manner. We will contact logistics personnel to solve the problem. CrealityFalcon orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

Place the multi-stage focusing bar between the laser module and the processed material, follow the laser engraving on the surface of the focusing bar to make the bottom of the laser module's eyecup contact with the corresponding position of the multi-stage focusing bar, and then finally use the hand screw on the right side to lock it.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.

2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.

6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

7. The consignee address is a school, unit, or residential community where the courier has no access.

Order and Logistics Trackin

After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.

1. Log in to your CrealityFalcon account and check “My Orders”

2. Contact CrealityFalcon Support
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